Terms and Conditions


The information provided throughout the website and on this page ensure we are fully compliant with the EU Distance Selling Directive.

Contact Information

Candy Floss Queen
24 St. Margarets Drive
Sibsey
Boston
Lincs PE220ST

Please make all enquiries by using our contact us page or by facebook message https://www.facebook.com/candyflossqueenuk. 


Pick N Mix Variety

You will receive a random assortment of pick n mix sweets in the desired quantity. Product photos are for illustration only. We cannot guarantee that any particular variety of sweet will be in your assortment.

Nut / Food Allergy Statement

We cannot guarantee that any of our sweets are suitable for persons with nut allergy or any other food allergy.

Processing Your Order

We aim to process your order within 24 hours.

Candy Floss Queen Discount

Your order entitles you to £10 discount from the hire of our candy floss machine service at candyflossqueen.co.uk subject to availability. One £10 discount per hire. Discount is valid for 12 months from the date of pick n mix purchase. Discount can not be used in conjunction with any other discount or special offer. The discount can only be used once. The discount is not transferable. The discount can not be exchanged for money. Please quote your order number when contacting Candy Floss Queen to make a booking enquiry via .https://www.facebook.com/candyflossqueenuk

Delivery

Sibsey Village ONLY
We operate a contactless delivery service. We aim to deliver your order within 3 business days. You will be notified by email and/or text message when your order is out for delivery.

Hermes Tracked Delivery
We use Hermes delivery which usually takes 2 - 3 business days to deliver however delivery may take up to 10 business days due to covid-19. Hermes will attempt to deliver your parcel 3 times. We are unable to issue a refund for parcels that are returned to us as they contain perishable food items.

Right To Cancel

You are welcome to cancel your order until we have notified you by email and/or text message that your order is out for delivery. Please contact us.

Returns Policy

We will accept a return and refund for products that arrive damaged only. Please contact us regarding your return of purchase. You agree to return the purchase at your own expense. 

Security

Payments are processed by Papal on a secure server.

Copyright and intellectual property

The contents of this website are the copyright and intellectual property of Helen Leak trading as Candy Floss Queen unless otherwise stated, protected by UK law.

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